Help Center

We accept Visa, MasterCard, American Express and PayPal.

The standard lead time for making a plush toy is 2-4 weeks, but this may vary. We have accurate lead times listed on our website so you can check any time.

If you’re squeezed for time, we’re happy to help. Get in touch with our team and we’ll prepare a custom quotation, which includes a surcharge for a shorter lead time.

We will send you a confirmation email on the receipt of your order and payment, including an estimated shipping date. If you haven’t received a confirmation, please get in touch via support@myplushtoy.com

Unfortunately, we’re unable to accept changes once an order has been placed. The process has a number of steps and it is difficult to incorporate feedback and updates before the Softie has been completed.

Absolutely! You can check the status of your plush toy at any time by email us at support@myplushtoy.com or contact us using our Messenger service.

We pride ourselves on the quality of our creations and pay close attention to the details in the artwork and photos we’re supplied. If, for any reason, your Plush Toy doesn’t meet your expectations, feel free to get in touch via support@myplushtoy.com

We welcome life-sized Plust toy orders, but need to cost these on a case by case basis. If you’d like to discuss big versions of plush toys, contact us via support@myplushtoy.com

Artwork has to be owned by you or you must have the license or right to reproduce it. My Plush toy  does not accept any liability due to Copyright or Intellectual Property Rights infringement.

We are more than happy to make Plush Toys from the drawings of both the young and the young at heart!  Whether Artwork, or pets or selfies, we make soft toys huggable.

We have a Strict No Refund policy once we begin processing your order.